OMD
Optimal Management of Demand
Project description
Increasing demands and time pressures accelerated by the pandemics make organizations ask for new automations to proactively manage their environments. The OMD framework produced in this project helps businesses to assign the correct agent to a specific service demand effectively, and remotely. This will shorten the time and reduce the cost of operations avoiding repetitions. The OMD framework will rapidly contribute to many sectors effectively using AI models to improve service as a CSM approach. Improving the overall efficiency of operations on the supply side, the project also increases customer happiness.
Austria
BEIA GmbH
Austria
Hungary
FrontEndART Software Ltd.
Hungary
University of Szeged
Hungary
Portugal
FTP - Com. Equip. Inf. Lda
Portugal
Slovenia
Caretronic d.o.o.
Slovenia
Spain
Strategy Big Data
Spain
Türkiye
Project publications
- OMD Project profile leaflet Project Leaflet 11 September 2023 Download
Work package documents
- 8434_H1 Progress Report.docx Work package deliverable document 03 January 2023
- H2 Project Progress Report.docx Work package deliverable document 17 March 2023
- OMD_WP2_D2.1_State_of_the_Art_Analysis.docx Work package deliverable document 17 December 2022
- OMD_WP2_D2.2_Scenarios_and_Use_Cases.pdf Work package deliverable document 30 November 2022