Turkcell Global Bilgi

Global Bilgi is a leading Turkish-based business process outsourcing (BPO) and digital solutions provider. Founded in 1999 as a subsidiary of Turkcell, we empower businesses across diverse sectors – including banking, telecommunications, insurance, energy, e-commerce, and the public sector – to elevate their customer experience and drive operational efficiency.

Our core strengths lie in delivering comprehensive customer support through multiple channels, including call centers, email, social media, and cutting-edge AI-powered chatbots. Beyond customer service, we specialize in innovative digital solutions, leveraging Robotic Process Automation (RPA), Artificial Intelligence (AI), and big data analytics to optimise processes and unlock valuable insights. We also develop bespoke technology and software solutions designed to meet the unique needs of our clients.

Global Bilgi is deeply committed to innovation and leadership in the field of customer experience. We are at the forefront of implementing AI-powered chatbots and RPA solutions, streamlining operations and enhancing customer interactions.

We are dedicated to excellence, as reflected in our numerous national and international awards and certifications for quality, innovation, and employee satisfaction. With a team of over 15,000 professionals operating across Turkey and internationally, Global Bilgi is a trusted partner for organisations seeking to transform their customer interactions and achieve sustainable growth.

Type

Large Industry

Country

Türkiye

Website

http://globalbilgi.com.tr